At Siena Rover, we are committed to delivering your gear safely and promptly—wherever your adventures take you. This Shipping Policy explains our delivery methods, timelines, and conditions.

1. Shipping Locations

We ship worldwide. Whether you’re in the city or off the grid, Siena Rover will get your gear to you. Delivery times and options may vary depending on your location and the shipping method selected at checkout.

Standard Shipping

  • Estimated Delivery Time: 5–7 business days

  • Availability: Domestic orders only

Expedited Shipping

  • Estimated Delivery Time: 2–3 business days

  • Availability: Domestic orders only

2. Shipping Methods & Delivery Times

Delivery time varies depending on your location and the shipping option selected at checkout.

3. Order Processing Time

  • Orders are processed within 2–3 business days after confirmation.

  • Processing may take longer during high-volume periods or promotional sales.

  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order weight.

  • We occasionally offer free shipping promotions—check our homepage or social media for updates.

5. Tracking Your Order

  • Once your order ships, you’ll receive a tracking number by email or SMS.

  • You can track your package via our website or the shipping carrier’s tracking page.

6. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, and customs clearance fees, which are not included in the shipping cost.

  • These charges are the responsibility of the recipient and may vary by country.

7. Delivery Issues

If your package is delayed, lost, or arrives damaged:

  • Contact us at [email protected] with your order number and details.

  • For damaged shipments, please include clear photos of the packaging and items.

8. Cash on Delivery Orders

  • Cash on Delivery (COD) is available in select regions.

  • COD orders must be accepted and paid in full at the time of delivery—refusal may result in future order restrictions.

9. Contact Us

For any shipping-related questions or assistance, please contact our customer support:

📧 Email: [email protected]